At Black Luxe, we stand behind the quality of our leather bags and accessories. To ensure your satisfaction, we offer the following warranty policy:
Warranty Period: All Black Luxe leather bags and accessories are covered by a warranty for a period of one year from the date of purchase. This warranty covers manufacturing defects and workmanship.
What is Covered: The warranty covers defects in materials and craftsmanship, including issues with stitching, hardware, and the overall construction of the product.
What is Not Covered: The warranty does not cover damage caused by normal wear and tear, misuse, neglect, accidents, or improper care. It also does not cover damage resulting from exposure to extreme conditions or unauthorized repairs or alterations.
How to Claim Warranty: If you believe your Black Luxe product has a manufacturing defect within the warranty period, please contact our customer service at ( mail address) Provide your order number, a description of the issue, and clear photos. Our team will assess the claim and guide you through the warranty process.
Resolution: If the product is deemed eligible for warranty coverage, we will repair or replace it at our discretion. If the exact product is not available, we may provide a comparable item.
Shipping Costs: Customers are responsible for shipping the product to Black Luxe for warranty assessment. If the product is covered under warranty, Black Luxe will cover the return shipping costs.
Note: This warranty is valid only for products purchased directly from Black Luxe. It is non-transferable and does not affect your statutory rights. Please retain your proof of purchase for warranty claims. Black Luxe reserves the right to amend the warranty policy at its discretion.
