At Black Luxe, we are committed to providing you with a seamless shopping experience, including efficient and reliable delivery services. Please read our shipping policy carefully to understand how we handle orders, deliveries, and associated charges:
User Information Accuracy:
To ensure successful delivery, it is imperative that users provide accurate and complete information during the ordering process. Any errors in the name, address, or contact number may result in additional expenses, which the user bears responsibility for.
Order Processing:
The order processing period begins once Black Luxe receives confirmed payment for the order.
Shipment/Delivery Time:
We provide an approximate shipment/delivery time for each product. While we strive to meet these timelines, please note that unforeseeable events such as floods, fires, wars, or acts of God may cause delays or non-delivery. We appreciate your understanding in such circumstances.
User Information Verification:
Black Luxe reserves the right to verify user information and may reject registration if any provided details are found to be untrue.
Delivery Address:
Our delivery services are tailored to addresses rather than individuals.
Octroi Charges:
Certain destinations, primarily in Maharashtra, may incur Octroi charges as mentioned on our site. These charges are non-refundable and the responsibility of the customer. They will not be reimbursed in the event of order cancellation.
Delivery Timeframe:
Our standard delivery timeframe is within 5-8 days from the date of order confirmation.
In essence, Black Luxe is dedicated to providing prompt and reliable delivery services. However, we depend on accurate user information, adherence to provided shipment/delivery times, and awareness of Octroi charges to ensure a smooth delivery process. We appreciate your cooperation and understanding as we aim to serve you efficiently while acknowledging external factors that may impact delivery timelines.
If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team.
