At Black Luxe, we strive to provide a smooth shipping experience. Orders are typically processed within 1-2 business days, with shipping durations ranging from 5 to 15 days depending on the product and destination. Once your order ships, you’ll receive a tracking number for easy monitoring. Shipping costs vary, and international shipping is available to select countries, with potential additional customs fees and taxes. Please ensure your delivery address is accurate to avoid delays. While we aim for timely delivery, factors like customs or weather may impact shipping times.

At Black Luxe, we stand behind the quality of our leather goods, offering a one-year warranty from purchase date for manufacturing defects, covering issues with materials, craftsmanship, stitching, and hardware, excluding normal wear, misuse, accidents, alterations, or extreme conditions. To claim, simply contact us with order details and photos for assessment, and if deemed eligible, we’ll repair or replace the item at our discretion. Customers are responsible for shipping to us, with return shipping covered if the product is covered under warranty. Please note this warranty is valid for direct purchases only and is non-transferable.